The Office of the Registrar is excited to announce that SUNY Empire is offering secure electronic delivery of official transcripts (eTranscripts) to third parties through our partnership with Parchment. The ordering process will remain the same and students will complete the online transcript ordering form, but will have the option of selecting either electronic or hard copy delivery.

Frequently Asked Questions (FAQ)

What is an electronic transcript or eTranscript and how does it work?

An electronic transcript or eTranscript is a certified PDF of your official transcript. SUNY Empire has partnered with Parchment, Inc. to securely process your transcript request. Recipients of the official eTranscript receive an email with instructions on how to retrieve the document from our secure website. Official eTranscripts can be sent to any valid email address.

 

How quickly can my eTranscript be delivered?

While electronic delivery will expedite the delivery process, it is not instantaneous, and you should still expect that there may be a 1-3 business day completion time. Electronic transcripts will not be delivered on holidays.

 

How much does a transcript cost?

There is a $10 fee for both eTranscript and paper transcripts. Additional fees apply for expedited shipping costs for paper transcript deliveries.

 

Will my eTranscript be accepted by the recipient?

You will need to check with the eTranscript recipient prior to ordering. In addition, if they do accept them, make sure to get the email address exactly as it needs to be entered in the online ordering system.

 

How do you know if the eTranscript has been retrieved?

You will receive a separate email notification informing you that the transcript has been retrieved by the recipient.

 

Why does my eTranscript say VOID when I print it?

An eTranscript is considered official in PDF format only. If printed, the words VOID VOID VOID will appear to indicate that the paper copy is not an official institutional document.

 

If I have a hold on my record, can I request a transcript?

If you have a hold that prevents the release of a transcript (typically an account balance due), we cannot process the request until the hold is cleared.

 

Can I receive an unofficial copy of my transcript?

SUNY Empire does not provide unofficial transcripts. You can, however, view and print your unofficial transcript through MyESC, Self-Service Banner.