Frequently Asked Questions
About Student Problem Resolution
- What is the difference between an academic appeal and a service grievance?
- Academic decisions, grades and reinstatement are subject to the Academic Appeals Policy.
- The SUNY Student Transfer Appeals Process provides information on how to appeal the decision of credit transfer from one institution to another.
- Service issues or communication issues with staff or mentors are subject to the Student Grievance Procedure.
- What is the difference between an informal resolution and a formal resolution?
Informal
- Our staff will assist you in interpreting the policy and finding a resolution.
- You must file an informal grievance within 30 days of the problem.
Formal
- Follow the guidelines in the policy, including drafting a formal letter to your center dean.
- You have 60 days to file a formal grievance or appeal.
- Are there any relevant policies out there to assist me?
- Yes, the Policies and Procedures section of this site, which includes the policies and procedures for academic appeals, student conduct, grievance and accommodations for students with disabilities.
Questions?
We’re here to help.
SUNY Empire State 1 Stop Student Services is a partner in your successful college experience. Check out their website at www.esc.edu/1stop, contact 1stop@esc.edu, or call them!
800-847-3000, ext. 2285