Student Service Contacts for Problem Resolution

Occasionally a student encounters a problem that s/he is not able to resolve with his or her mentor or an administrative office. Staff is available at each center and most programs to assist students. These staff members investigate and facilitate the resolution of student complaints. The role is not one of an advocate for either party, but rather as a neutral investigator of the complaint.

For more information on college policies, see the Policies and Procedures section of this site, which includes the policies and procedures for academic appeals, student conduct, grievance and accommodations for students with disabilities.

Students should contact the person listed for their home region.

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|  Distance Learning  |  School of Graduate Studies    |  Harry Van Arsdale, Jr.  |   International Education | Nursing  |
| Central New York   |  Rochester Region  |  Hudson Valley   |  Long Island   |  Metropolitan   | Buffalo Region  |  Northeast  |

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Distance Learning — Saratoga Springs

Student Success and Development
StudentSuccess@esc.edu
518-587-2100 ext. 1110

School for Graduate Studies

Pat Ryan
Director of Graduate Student and Academic Services
111 West Ave.
Saratoga Springs, NY 12866-4390
518-587-2100, ext. 2225
Pat.Ryan@esc.edu

Harry Van Arsdale, Jr. Center for Labor Studies

Lynne Dodson
Associate Dean
325 Hudson St., sixth floor
New York, NY 10013-1005
646-230-1352
Lynne.Dodson@esc.edu

Center for International Education

Francesca Chichello
Executive Director of International Education
Francesca.Chichello@esc.edu
518-587-2100, ext. 2428

School of Nursing

Erin White
Coordinator of Student Services
113 West Ave.
Saratoga Springs, NY 12866
518-587-2100, ext. 2812
Erin.White@esc.edu

Central New York Region

Amy Mirabelli
Student Success and Development Coordinator
6333 State Route 298
East Syracuse, NY 13057
315-472-5730, ext. 3111
Amy.Mirabelli@esc.edu

Rochester Region

Adrienne Sader
Student Success and Development Specialist
680 Westfall Road
Rochester, NY 14623
585-224-3210
Adrienne.Sader@esc.edu
StudentSuccessRocRegion@esc.edu 

Hudson Valley Region

Karin Dedrick
Student Success and Development Coordinator
Newburgh Unit
3 Washington Center, second floor
Newburgh, NY 12550
845-563-9905, ext. 3451
Karin.Dedrick@esc.edu

Long Island Region

Samantha James
Student Success and Development Coordinator
407 College Road
Selden, NY 11784
516-876-4861
Samantha.James@esc.edu

Metropolitan Region

Callie Montalvo
Student Success and Development Coordinator
325 Hudson St., fifth floor (corner of Vandam)
New York, NY 10013-1005
646-230-1253
NYCRetention@esc.edu

Buffalo Region

Eric Bridges
Student Success and Development Coordinator
AppleTree Business Park
2875 Union Road
Cheektowaga, NY 14227
716-686-7800
Eric.Bridges@esc.edu

Northeast Region

Jaclyn Kulls
Student Success and Development Coordinator
21 British American Blvd.
Latham, NY 12110
518-587-2100
Jaclyn.Kulls@esc.edu

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The student should first attempt to resolve the problem with the staff at his or her respective location or program. In the event that a student complaint is unable to be resolved through the location or program, the student may then contact:

David Caso 
Associate Director of Community Standards and Engagement
CollegewideStudentServices@esc.edu
2 Union Avenue
Saratoga Springs, NY 12866-4391
518-580-4742