Multi-Factor Authentication FAQ

All students, staff and faculty should enroll and set up their MFA authentication methods today! It will be required for all on June 15, 2022. 

To enroll in MFA:

1. Submit the Multi-Factor Authentication Request, in the ITS Service Catalog.
2. Setup your authentication methods for MFA by following the instruction in our knowledgebase:  Setup for Multi-Factor Authentication (MFA) using the Microsoft Authenticator Application

• Mobile Notification for approval (Microsoft Authenticator app required)
• Verification Code (Microsoft Authenticator app required)
• Text Message for verification code
• Phone Calls for verification code

ITS supports the use of the Microsoft Authenticator app with the Mobile Notification method because of its ease of use and the highest security benefit.  There is no need to enter a code to authenticate. While other authenticator apps such as Google Authenticator can be used, the IT Service Desk only supports the Microsoft Authenticator App.

• Microsoft 365 applications
• The college Virtual Private Network (VPN) for remote access
• Brightspace Digital Learning Environment - Coming Fall 2022

No! Registering methods using the authenticator app or using a texted code gives your device access to the college website and services. It does not give the college access to your device.

Contact the IT Service Desk for assitance to report your device lost/stolen or to set up your new device.

You can use a home or office phone to set up a voice phone call to recieve the security code.